【美日职场】微笑也有错？职场秀笑容的负面效应！

equiringemployees to smile at customers may backfire because US researchers say fake smiling worsensmood and affects productivity.

要求员工微笑服务可能适得其反，因为美国研究者称强颜欢笑会进一步破坏员工心情，从而影响工作。

Brent Scott, assistant professor of management atMichigan State University, and former MSU doctoral student Christopher Barnes, studied a group ofcity bus drivers during a two-week period. They examined theeffects of fake smiling and deep acting, orcultivating positive emotions by recalling pleasantmemories.

密歇根大学的管理学副教授布伦特 斯科特和前明尼苏达大学博士生克里斯托弗 巴恩斯对一组城市公交司机进行了为期两周的研究，以检验强颜欢笑，真诚微笑，和回忆快乐往昔、培养积极情绪这几种情绪处理方式的效果。

"Employers may think that simply getting theiremployees to smile is good for the organization, but that's notnecessarily the case," Scott says in a statement. "Smiling for the sake of smiling can lead to emotional exhaustion andwithdrawal, and that's bad for the organization."The researchersfound the findings were stronger for the female busdrivers.

斯科特在一份声明中称：“雇主往往以为让员工微笑对组织大有裨益，事实却并非如此。为微笑而微笑只能让人疲惫、孤僻，于组织并无益处。”研究者发现尤其适用于女性公交司机。

"Women were harmed more by surface acting, meaning their moodworsened even more than the men and they withdrew more from work,"Scott says. "But they were helped more by deep acting, meaningtheir mood improved more and they withdrew less."

斯科特说：“表面文章让女性更受伤害，心情的受影响程度比男性更甚，而且更怠工。但是学习真诚的微笑，她们的情绪恢复比男性更好，也能更积极工作。”

Deep acting may help improve mood in theshort-term, but Scott says it has been suggested that if people dothis over a long period they start to feel inauthentic.

然而真诚微笑在短期可能改善情绪，但斯科特说若长期如此则可能开始自我怀疑笑容的真实性。

来源：沪江英语

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